Kenneth's Hair Salons And Day Spas, Inc. Return Policy

Return Policy for Online Purchases

At Kenneth's, we are committed to ensuring your shopping experience is as seamless and satisfying as possible. We understand that sometimes things don't go as planned, especially when it comes to shipping. That's why we offer a 14-Day Money Back Return Policy for items that are damaged in transit.

Eligibility for Returns

  • Damaged Items: If your item arrives damaged, you are eligible for a return and full refund. Please ensure that you report the damage within 14 days of receiving your order.
  • Proof of Damage: To process your return, we require photographic evidence of the damage. Please include images of both the damaged item and its packaging.

Return Process

  1. Contact Us: Reach out to our customer service team by calling us at 614.538.5800 within 14 days of receiving your order to initiate a return.
  2. Provide Details: Share your order number and photos of the damaged item and packaging with our team.
  3. Return Authorization: Once your request is reviewed, our team will provide you with a return authorization and instructions on how to send the item back to us.
  4. Shipping: Use the provided instructions to return the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  5. Refund Processing: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.

Important Notes

  • Returns must be initiated within 14 days of receipt.
  • Only items damaged in transit are eligible under this policy.
  • Refunds will be issued only after the returned item has been received and inspected by our team.

We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to ensure that every interaction with Kenneth's is positive and leaves you feeling confident in our products and services. If you have any questions or need further assistance, please don't hesitate to contact us.

BookRetailGift Card