Kenneth's Salon + Spa
Policies and FAQ

We are honored to reserve time especially for you and appreciate your consideration when changes to your reservation are needed.

If you need to cancel or reschedule, we kindly request at least 24 hours' notice whenever possible. Advance notice allows us the opportunity to accommodate other guests and helps our service providers make the most of their schedules.

We understand that unexpected situations arise, and we will always do our best to work with you when circumstances are beyond your control.

Guests who arrive late may have their service adjusted or shortened to ensure we remain on schedule for all reservations. In some cases, a reservation may need to be rescheduled.

Certain services, packages, promotions, or reservation types may require a credit card to secure the reservation. Guests will be notified of any reservation requirements at the time of booking.

To help us provide the best possible experience for all guests, Kenneth's reserves the right to modify reservation requirements based on a guest's reservation history. This may include guests who frequently cancel, repeatedly reschedule, miss reserved services, make repeated last-minute changes, or provide insufficient notice when canceling.

In certain circumstances, future reservations may require additional confirmation, a credit card guarantee, advance payment, or other reservation accommodations.

Thank you for your understanding and partnership in helping us provide an exceptional experience for every guest.

Terms of Service & Privacy Policy

At Kenneth's, we value the trust you place in us and are committed to protecting your personal information.

To provide appointments, process purchases, communicate with you, and enhance your experience, we may collect information such as your name, email address, mailing address, telephone number, and other information you voluntarily provide.

We use this information to support your relationship with Kenneth's, fulfill your requests, process transactions, provide services, and communicate important information regarding your reservations, purchases, promotions, and guest experience.

By providing your contact information, you consent to receive communications from Kenneth's related to your reservations, purchases, account activity, and marketing offers. You may opt out of promotional communications at any time.

Protecting children's privacy is important to us. While a parent or guardian may use our website to schedule services, purchase products, or purchase gift cards for a child, our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information from a child under 13 has been collected without appropriate parental consent, we will take reasonable steps to remove such information.

Kenneth's does not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, processing transactions, providing technology services, fulfilling orders, or delivering services on our behalf. These providers are permitted to use information only as necessary to perform services for Kenneth's.

We may also disclose information when required by law or when necessary to protect the rights, safety, property, or security of Kenneth's, our guests, employees, or others.

By accessing or using this website, reserving appointments, purchasing products or services, or otherwise interacting with Kenneth's online, you agree to these Terms of Service and Privacy Policy.

Kenneth's reserves the right to modify these policies at any time. Updated versions will be posted on this page and become effective upon posting.

While we strive to ensure all information on our website is accurate, Kenneth's does not guarantee that all content, pricing, product availability, or service descriptions are free from errors and reserves the right to correct inaccuracies when identified.

We want every Kenneth's purchase to arrive in excellent condition and meet your expectations.

If an item purchased through our website arrives damaged during shipping, please contact us within 14 days of delivery so we can assist you.

Kenneth's reserves the right to deny refund or replacement requests that do not meet the requirements outlined above.

We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to ensure that every interaction with Kenneth's is positive and leaves you feeling confident in our products and services. If you have any questions or need further assistance, please don't hesitate to contact us.

If you have questions regarding an order, appointment, product purchase, or these policies, our Guest Care Team is happy to help. CustomerCare@Kenneths.com