At Kenneth’s Salons and Spas, ownership means something bigger than a title. As a 100% employee-owned company, it shows up in the everyday moments that guests may not always see, but certainly feel. It is the extra effort, the willingness to step in, and the mindset that says, "How can I make this experience better for someone else?"
Our Ownership in Action series celebrates team members who bring our Core Values of Believe, Grow, Care, and Community to life in meaningful ways. While stylists and service providers often work directly behind the chair, the guest experience begins long before a service starts. The welcoming smile at the front desk, the calm voice helping solve a problem, and the person who remembers your favorite coffee all become part of the reason people feel at home here.
This month, we are celebrating four team members whose impact reaches far beyond their job titles.
Kaitlyn | Guest Services | Kingsdale
Some people become woven into the culture of a place, and Kaitlyn has become exactly that at Kingsdale.
Many guests know her by name, and some might even notice that their coffee seems to appear before they ask for it. Those little details are not accidents. Kaitlyn has built genuine relationships with both guests and teammates through consistency and care.
Recently, when a team member needed additional support during a physically challenging week, Kaitlyn quietly stepped in. Restocking towels, helping with laundry, checking in throughout the day, she simply saw a need and acted.
That same mindset shows up daily with guests as well. Whether helping navigate busy moments, handling concerns with professionalism, or simply greeting someone with familiar warmth, Kaitlyn helps create the feeling that Kenneth's is more than a salon appointment. It feels like coming somewhere people know you.
Ashley | Guest Services Assistant Manager | New Albany
Strong leadership often reveals itself in the moments people do not notice.
Ashley began her journey at Kenneth's in Guest Services and quickly showed the kind of reliability and drive that made leadership a natural next step. Today, as Assistant Manager, she continues to be someone her team can depend on.
She arrives early to prepare for the day, keeps details organized, and somehow still finds a way to bring humor and positivity into busy moments. More importantly, she creates steadiness for the people around her.
Great leaders do not simply direct others. They help others feel supported, capable, and confident. Ashley does that every day, and the result creates a smoother experience not only for her team but for every guest walking through the doors.
Tatum | Guest Services | Avery
New to the Avery team but already making a remarkable impact, Tatum has become the kind of person people naturally gravitate toward. Guests are welcomed with her upbeat energy and warm personality, while her teammates know they can count on her when challenges arise.
Tatum actively looks for opportunities to learn and grow, stepping into support roles at other locations and embracing new experiences with confidence. Recently, while helping at Kingsdale, she took time to assist a fellow team member through a complicated ticket issue, even jumping on FaceTime to walk through it together step by step.
What stands out most is not simply that she solved a problem. It is that she made someone feel supported while doing it. Guests may never see those behind-the-scenes moments, but they feel the result every time a team member is confident, connected, and ready to help.
Kylie | Guest Services | Grove City
Although Kylie is newer to Kenneth's, you would hardly know it.
From the beginning, she has stepped into challenges with enthusiasm and initiative. Whether helping other locations at short notice or stepping up during unexpected circumstances, she consistently looks for ways to support those around her.
Recently, when illness unexpectedly left a gap in coverage, Kylie stepped in without hesitation and carried the day forward. It was one of many examples of the attitude she brings to work every day.
Growing up in Grove City has also given Kylie a unique connection to her community. Guests often become more than appointments. Familiar faces become meaningful interactions, strengthening the feeling of neighborhood and connection that makes each location unique.
Ownership Happens in the Small Moments
The most memorable experiences are rarely built from one big moment. They are created through hundreds of small interactions that happen every day.
A welcoming smile. A helping hand. A familiar face. A person willing to step up without being asked.
Those moments matter, and the people behind them matter too.
To Tatum, Kaitlyn, Ashley, and Kylie, thank you for demonstrating Ownership in Action and showing what it means to Believe, Grow, Care, and build Community every day. You remind us that exceptional experiences begin with exceptional people.